COME WORK AT ASSISTENZA INTERNATIONAL

• Montreal, Canada
• Full time. Permanent: day, evening and weekend

Assistenza International is the most prominent provider of white label (added-value) services in Canada. For over 25 years, Assistenza has been able to meet the needs of its clients’ customers, 24 hours a day, and 365 days a year. What sets us apart is our distinct capability to grasp the cultural differences of each province, and to meet the specific needs of the clients. We strive to provide genuine care and help people, whether in French, English or in a multitude of other languages when necessary. We ensure that every single caller receives the same excellent level of service.

The Role

We’re searching for a roadside assistance agent to join our team and represent Assistenza as our front-line, receiving incoming and outbound call for roadside assistance department. The claims agents at our call center are responsible for listening, documenting and dispatching roadside assistance services to callers across North America.

The Tasks

Our roadside agents identify the caller’s account, and the reason for their call and type of services needed (towing, battery boost, tire change, general inquiry etc.). The roadside assistance agent creates the policy holders’ profile and gather the callers’ information. They must then contact the nearest service provider. Once the subject of the call and details have been collected, the caller must be advised of the next steps and estimated delays, the expected time of arrival for service. The roadside assistance agent will be expected to follow protocol for each account/contract, and follow up with the caller. Calls come from clients from across Canada and the United States.

The Benefits

• A transportation allowance (discount on public transit Opus & Co. program);
• A central location in downtown Montreal;
• A family oriented culture and a support system like none-other;
• The opportunity for growth.

The Ideal Candidate

• Must be able to work full-time (40h/week) for evening shifts as well as weekends. The candidates must be available to work evening shifts up to midnight, as well as during weekends Saturday and Sunday;
• Must be able to work in an in-person office environment (located downtown Montreal);
• Proficient in French and English (advanced level written and spoken);
• At least one year experience in a customer-service driven role;
• At least one year experience in a call-center environment;
• A positive and keen attitude to excel;
• Detail orientated candidate, a fast paced learner;
• Exceptional listening skills;
• Adaptability to new processes and systems. This is important, as we are handling high volumes of requests in an organized and timely manner;

If you are the ideal candidate, we will be happy to offer you

• 2 weeks vacation per year (3 weeks after 3 years of service)
• Additional Holidays
• Gift card birthday gift
• Group insurance and dental insurance
• RRSP with employer contribution
• Employee Assistance Program Corporate events: Christmas party, happy hour and more

Additional compensation

• Performance Bonuses
• Retention and referral bonuses
• Tuition reimbursement

Job Types: Full-time, Permanent

Benefits

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Schedule

• 10 hour shift
• 8 hour shift
• Evening shift
• Every Weekend

Ability to commute/relocate

• Montréal, QC

Language

• English and French (required)

Education

• Secondary School (required)

We thank all those who applied for this position, however, it will respond only to qualified candidates.